FAQ

Questions before you get your agents.

The service

What your agents do, what we run behind them, and where the edges are.

The process differs by industry. The service doesn't.

We build custom AI voice agents for your business that respond to every lead, qualify them from live CRM data, book appointments into your calendar, and follow up by call and WhatsApp. Then we run them and improve them every week.

Both, by design. The first response to an inquiry is a call, because speed and conversation are what decide that moment. After that it depends on the touch. Confirmations, reminders, addresses, fee sheets and documents go by WhatsApp, because they're better read than heard and they can carry a file. Objections, reschedules and re-engaging someone who went quiet go by voice.

We also use what each channel tells us. Someone who reads your messages but never answers a call is telling you something, and we stop calling them rather than dialling a fourth time.

Yes. When someone fills an Instagram or Facebook lead form, your agent can receive the lead and call within seconds when the form is connected through your CRM or an agreed API/webhook integration. The same applies to website forms and property portal leads delivered through those connections.

Yes. Your agents can call hundreds or thousands of leads in one campaign, such as last season's enquiries, an unworked list or a new launch. Campaigns run on a list you approve, within permitted calling hours, and outcomes are written back to your CRM.

We're an AI-native service company. We build the agents for you and run them. You get Voxera Voice CRM to see everything, but you don't have to operate the system.

An AI voice agent, built and operated by us. Anyone who needs a person is escalated to your team by the rules we agree with you, with the conversation attached. Reviewing what those agents said, and correcting it, is our job, not yours.

Most AI agencies build an agent, hand it over and move on. Improvements become change requests. We build it and then run it for a monthly fee, so if it stops booking, fixing it is our job, not a new project.

No. Every client gets Voxera Voice CRM. If you have a CRM, we connect to it and sync both ways, so your team keeps working where they already work.

A platform gives you tools to build and manage agents yourself. We build them, run them on your live data, and improve them every week. You get the result, not the tooling.

That inquiries within the agreed scope get a first response. That the details your team needs get captured correctly. That the right person, calendar or escalation is reached. That the systems underneath keep running. That a wrong or off-brand response gets corrected once it's identified. And that you get a report on the operation you didn't have to assemble.

Tell us who they are on the review call and we'll tell you honestly whether there's a conflict.

Everything is configured around your business on one proven system: your questions, qualification rules, tone, booking logic and escalation.

The timeline depends on your workflow, system access, integrations and testing requirements. We agree the scope and confirm a go-live plan before work begins.

You choose a monthly plan with included connected minutes: Foundation ₹12,000 for 1,000 minutes, Growth ₹55,000 for 5,000, or Scale ₹1,00,000 for 10,000. Extra minutes are billed at your plan's rate. Unanswered calls are never charged, and spam or wrong numbers are ended within a minute and charged a flat ₹5. All prices exclude GST.

It's about what we handle. Inbound covers people who call you. Outbound covers leads from your forms, ads, portals and lists. Complete covers both, with one memory per person. The rate per minute is the same for all three.

Yes, a one-time onboarding fee: ₹15,000 for Inbound or Outbound, ₹25,000 for Complete. It covers building your agents, connecting your CRM, calendars and WhatsApp, and testing. Onboarding is included on Scale.

Yes. Upgrade any time as enquiries rise, and move back down when your season ends.

Language availability depends on the voice agent configured for your workflow. We confirm which languages can be demonstrated live before a sales call.

Yes.

If a caller needs a human representative, Voxera Voice can intelligently transfer the conversation to the appropriate team member or department according to your business workflow.

Yes.

The hours we operate are agreed with you, and they can run outside office hours, on weekends and during holidays, which is when a large share of inquiries actually arrive.

Yes.

We connect to the CRM, calendars and team channels you already use, and sync both ways with Voxera Voice CRM. Or use Voxera Voice CRM if you don't have one. Field mapping and booking rules are set up during deployment, against your structure.

No.

Voxera Voice works with your existing business phone setup. No additional hardware or complex installation is required.

Voxera Voice CRM stores leads, call recordings, transcripts, WhatsApp threads and bookings for every client. Access is limited to your authorised team and the Voxera Voice operators who run your agents.

When you also use your own CRM, qualification answers and outcomes sync into your fields; the full conversation history lives in Voxera Voice CRM alongside it. We process data only to operate the service under your written agreement.

Retention, deletion, sub-processors, access control and security obligations for a deployment are defined in that agreement and the privacy terms that apply to it — not generalised on this page.

Still the wrong question for a web page?

Ask it on the audit call. Thirty minutes, and you leave with a map of where leads are being dropped — and the number — whether or not you work with us.